Policies

  • Client is financially responsible for loss or damage to décor during event.
  • A non-refundable deposit is required to reserve your date and package and final payment is due 2-3 weeks before your event.  A final consultation will be arranged for between 2 and 3 weeks before your event date at which time the final balance is due.  If we do not hear from you be approximately 3-4 weeks before your event we will contact you to arrange this appointment, and otherwise we will assume details are close to those discussed during the previous meeting.
  • During the final consultation you can bring us your guest book and pen, toasting flutes for the bride and groom, cake knife set, candy (if we are providing your candy table set up), completed seating chart (if you are having a seating arrangement) for our frame that is displayed on the easel (the frame holds a standard size Bristol board which is 22″ x 28″).  We do not have adequate storage for and cannot guarantee we will have time on the day we decorate to place any additional things other than what is listed above.  Therefore it is the client’s responsibility to make alternate arrangements for anything in excess of these things, this includes favors and individual place setting cards.
  • Travel for weddings outside the St. John’s and surrounding area are quoted upon request.
  • When venues restrict the placement of decor, or if ceiling placement poses a danger to staff due to excessive height, substitutions will be attempted, however refunds will not be provided.
  • Reception packages do not include table linens for guest tables, they can be added for an extra fee.
  • Fairytales is not responsible for set up of tables, chairs or linens at event venues.
  • No decor, including envelope holders are to be removed from venue site.  In the event anything is removed there will be a $50.00 late return fee invoiced to the client per item.
  • As specific care and attention is necessary when setting up or taking down equipment, (with the exception of the specific few venues that require they remove décor to accommodate space for the dance portion of the event), clients are not permitted to request that décor be removed, moved or taken down by any venue staff, these tasks being done by anyone not familiar with the equipment can cause extensive damage and could potentially result in damage costs to the client.  (This policy does not apply to chair covers or centerpieces).
  • Fairytales staff is not responsible for, and do not remove personal items left behind at venues after the event concludes, anything left by the client(s) or their guests will be left at the venue and enquires for pick up of those items should be directed to the venue staff.
  • Client is responsible to keep us updated on current contact information.
  • Prices are subject to change without notice, but all prices are honoured as they are on the date of booking / payment of booking deposit and as they are quoted on the signed event contract.
  • Should flowers for floral bookings arrive at Fairytales damaged, we will make substitutions in the event that flowers are not suitable to use.
  • Arrangements on delivering or picking up florals on the day of the event will be co-ordinated at the final consultation, approximately 2 weeks before event date.  We will make every attempt to accommodate delivery of flowers within the St. John’s area, however if it cannot be worked out for any reason pick up may have to be arranged at an agreed upon location.